To achieve this qualification learners must complete the mandatory unit. The purpose of this qualification is to give learners the knowledge that they need to commence work in a customer service environment. This qualification is designed for individuals who are new to the concept of customer service or those who are looking to gain an introductory understanding of customer service practices. This award provides participants with a basic introduction to key areas of customer service and serves as a starting point for those who may consider further studies or entry-level customer service positions.
Course Details
Level 1 Award in Principles of Customer Service(RQF)
iCQ OfQual recognized qualification
OfQual Qualification Accreditation Number (QAN):
603/5291/7
2 weeks
