To achieve this qualification, learners must complete a minimum of 23 credits: 14 credits from Mandatory Group A and a minimum of 6 credits from Optional Group B. A maximum of 3 credits can come from Optional Group C.

This qualification is for learners who are new to a customer service environment to develop their skills and knowledge further. This certificate provides learners with basic insights into key areas of customer service and serves as a starting point for those who may consider further studies or entry-level customer service roles.

Course Details

Qualification Name:

Level 1 Certificate in Customer Service (RQF)

Accreditation:

iCQ OfQual recognized qualification

OfQual Qualification Accreditation Number (QAN):

601/3738/1

Average time to completion:

4 to 6 Weeks