To achieve this qualification, learners must achieve both mandatory units. The objective of this qualification is for learners with limited or no experience of customer service, to gain an introduction into dealing with customers in a work environment.

The Level 2 Award in Introduction to Customer Service is designed for individuals who are new to the field of customer service or those who are looking to gain a foundational understanding of customer service practices. This award provides participants with basic insights into key areas of customer service and serves as a starting point for those who may consider further studies or entry-level customer service positions.

Course Details

Qualification Name:

Level 2 Award in Introduction to Customer Service (RQF)

Accreditation:

iCQ OfQual recognized qualification

OfQual Qualification Accreditation Number (QAN):

603/6723/4

Average time to completion:

2-4 weeks