To achieve this qualification, learners must achieve both mandatory units (13 Credits).

This qualification is for learners who are looking to develop the knowledge that is required to work in a range of environments in a customer service role. This certificate equips learners with practical knowledge and techniques to excel in customer service roles across various industries. It provides a pathway for career advancement and further studies in customer service or related disciplines.

Course Details

Qualification Name:

Level 2 Certificate in Customer Service (RQF)

Accreditation:

iCQ OfQual recognized qualification

OfQual Qualification Accreditation Number (QAN):

600/3423/3

Average time to completion:

6 to 8 Weeks