To achieve this qualification, learners must complete a minimum of 45 credits: 19 credits from Mandatory Group A, a minimum of 3 credits from Optional Group B, and a minimum of 16 credits from Optional Group C. A maximum of 7 credits can come from Optional Group D.

This qualification will enable those who work in a customer service environment develop their knowledge, understanding and skills. The qualification is designed for individuals who are looking to establish a career in customer service or enhance their skills in this area. This diploma equips participants with practical knowledge and techniques to excel in customer service roles across various industries. It provides a comprehensive understanding of customer service practices and prepares individuals for entry-level or junior customer service positions.

Course Details

Qualification Name:

Level 2 Diploma in Customer Service (RQF)

Accreditation:

iCQ OfQual recognized qualification

OfQual Qualification Accreditation Number (QAN):

601/3689/3

Average time to completion:

2 to 3 Months