To achieve this qualification, learners must attain a minimum of 28 credits, of which at least 17 credits must be at Level 2 or above. Learners must achieve both Mandatory Units contained in Group A (6 credits), and a minimum of 22 credits from the Optional Groups B and C. At least 12 credits must be attained from optional Group B, and the additional 10 credits from any remaining units from Group B and/or Group C. A maximum of two units may be taken from the optional Group C2. Learners may take only one unit from optional Group C3.This qualification enables learners who work in a contact centre environment to develop their skills and knowledge in the sector. Level 2 NVQ Certificate in Contact Centre Operations focuses on practical skills development within the contact centre context. This certificate is ideal for individuals who prefer a hands-on approach to learning and want to gain practical experience in contact centre operations. It’s suitable for those who are looking to start a career in customer service or contact centre operations and want to showcase their competency in this field.
Course Details
Level 2 NVQ Certificate in Contact Centre Operations (RQF)
iCQ OfQual recognized qualification
OfQual Qualification Accreditation Number (QAN):
600/8132/6
4 to 6 Weeks
