To achieve this qualification learners must complete a minimum of 55 credits: 31 credits from Mandatory Group A and a minimum of 15 credits from Optional Group B. A maximum of 9 credits can come from Optional Group C.

This qualification is for those who are in a senior or supervisory position in a customer service role and are looking to develop their skills, knowledge and understanding. The diploma equips participants with advanced knowledge and skills necessary for providing exceptional customer service, managing customer relationships, and contributing to overall customer satisfaction. It provides a pathway for career growth, specialization in customer service management, and leadership roles within customer-centric organizations.

Course Details

Qualification Name:

Level 3 Diploma in Customer Service (RQF)

Accreditation:

iCQ OfQual recognized qualification

OfQual Qualification Accreditation Number (QAN):

601/3687/X

Average time to completion:

3 to 4 Months