To achieve this qualification learners must attain at least 42 credits, of which at least 23 credits must be at Level 3. Learners must achieve both mandatory units in Group A (6 credits), and an additional 36 credits from the optional units in Groups B and C. A minimum of 21 credits must be attained from units in Group B. The remaining 15 credits may be achieved from units in Groups B or C.
This qualification is for those learners working in a contact centre environment in a supervisory or team leader role and who are looking to further their knowledge and skills to move into a management position in contact centre operations. This diploma equips participants with advanced practical skills and knowledge necessary for managing contact centre operations, leading teams, and providing outstanding customer service. It provides a pathway for career progression into supervisory, management, or specialized roles within contact centres, showcasing high-level competency and proficiency in this field.
Course Details
Level 3 NVQ Diploma in Contact Centre Operations (RQF)
iCQ OfQual recognized qualification
OfQual Qualification Accreditation Number (QAN):
600/8004/8
3 to 4 months
