To achieve this qualification, learners must complete a minimum of 50 credits: 14 credits from Mandatory Group A and a minimum of 20 credits from Optional Group B. A maximum of 16 credits can come from Optional Group C. This qualification is for those who are working in a management role within customer service and wish to develop their skills and knowledge of customer service management to enable them to further their career in a management role. The diploma equips participants with advanced skills and knowledge to effectively manage customer service functions, lead teams, and contribute strategically to organizational success. It provides a pathway for career growth into senior customer service management and leadership positions within a wide range of industries.

Course Details

Qualification Name:

Level 4 NVQ Diploma in Customer Service (RQF)

Accreditation:

iCQ OfQual recognized qualification

OfQual Qualification Accreditation Number (QAN):

601/3686/8

Average time to completion:

4-5 Months